Get in touch with our team—we’re happy to help.  You can contact us through your customer portal, via email or by messaging us online.

This depends on the plan you chose. If your plan has an excess (e.g. £60), this will be collected when you book the engineer. If you have a “£0 Excess” plan, you pay nothing at the point of service.

For critical emergencies, we aim to have a vetted, qualified professional at your door within hours. To minimise damage immediately, we often provide expert triage via video chat or instant messaging while our engineer is en route. For non-urgent repairs, we offer flexible scheduling with longer arrival windows.

Emergencies.  You can call our 24/7 Emergency Helpline at [Phone Number]. We recommend saving this number in your phone now so you aren’t searching for it in the dark!

A: Standard Repairs.  You can log and schedule a repair through your customer portal