In the event of the below, you will not be covered:
- Repairs reported within 1 month of the agreement commence date will not be covered and will be charged / quoted under normal rates.
- User error or manual malfunction, including resetting of controls or replacing batteries
- Any adaptations, alterations or modification to standard manufacture supply. Must be in original standard setting
- Non domestic dwellings whereby the premises is not used for living accommodation. Separate cover options are available for commercial premises and businesses
- No supply caused by insufficient fund on prepayment meters
- Misleading or false information provided
- If the agreement is cancelled within 12 months or if your home is not redeemed in a fully functional state the initial service is chargeable and the agreement may be cancelled
- Faults and repairs caused by damage, neglect or misuse including pets and children
- Existing faults or those apparent at the commence of the agreement
- Repair / Replacement of parts that third party contractors have repaired/installed after the agreement is start. This included tampering or adjusted by any person other than a qualified AH engineer
- Boilers or Appliances not on our approved list
- Permanent repair or replacements advised by Makesure or its approved contractors, which are not carried out, resulting in further repairs required
- Required parts which are obsolete, alternative replacements will be quoted.
- Faults/Repairs caused by natural disasters or occurrences such as but not limited to weather, storms, floods etc.
- House fire damage
- Unfit or unsafe working conditions in your home
- Pest / rodent damage
- Burglary damage or intervention
- No access and aborted appointments may be chargeable or taken into account at renewal stage
- Abusive behaviour of any nature will not be tolerated
- Beyond economic repair; discounted options for replacement will be provided
- Decorative or remedial works such as boxing and painting
- Electrical appliances, cooker hoods or extractor fans over 15cm diameter.
- Claims within the first 30 days of the product start date
- Replacement of your fuse box if we cannot source suitable parts to repair it
- Obsolete parts, eg MCB’s, main switches, RCBO’s, etc that are no longer in production. We will make safe and provide recommendations to repair with alternatives
- Faults or repairs caused by loose connections
- Electrical appliances, burglar alarms and camera systems
- Showers and associated parts, shower pumps, cooker extractor hoods, storage and panel heaters, underfloor heating, swimming pools, controls, pumps, detectors, timers and programmers, electrical plugs, and solar panels and their inverters
- MVHR’s and MEV ventilation units
- The electricity supply cable up to the fuse box or mains isolation switch if fitted
- Designer or specialist sockets and switches. Replaced with standard parts.
- Expired or out of date smoke & heat alarms. Or alarm repairs and faults caused by inadequate protection or covering during house renovation, decoration and repair. Eg damage from dust or solvents
- Intruder Alarms
- Power cables between your home and any detached outbuildings, outdoor fittings or appliances on your property
- Electrics in your outbuildings if the supply is connected to a separate electricity meter than to your home
- Rubber or lead-covered cables
- Complete system rewire
- Electric vehicle chargers
- Transformers, LED drivers & lamps
- Non compliant electrics redeemed dangerous or danger present. The area will be made safe within the cover scope but charges may be applicable to repair/renew
- utside lighting exceeding £50 providing it is fixed to your home or outbuildings and fitted less than ten metres above ground.